Privacy Policy

Last updated: September 22, 2025

At BodenDesignStudio ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bodendesignstudio.com or engage with our flooring services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a consultation or estimate for our flooring services
• Contact us through our website forms or email
• Subscribe to our newsletter or marketing communications
• Create an account on our website
• Make a purchase or engage our services
• Participate in surveys, promotions, or customer feedback programs

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Property details and project specifications
• Payment information (processed securely through third-party payment processors)
• Communication preferences and marketing consent
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms used to find us
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various legitimate business purposes:

Service Delivery

• Providing flooring consultation, design, and installation services
• Processing orders and managing project timelines
• Communicating about your projects and appointments
• Providing customer support and addressing inquiries

Business Operations

• Maintaining and improving our website functionality
• Analyzing website usage to enhance user experience
• Conducting business analytics and market research
• Managing our customer relationship management systems

Marketing and Communications

• Sending promotional materials and newsletters (with your consent)
• Personalizing marketing content based on your interests
• Conducting customer satisfaction surveys
• Informing you about new products, services, and special offers

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Website hosting and maintenance providers
• Email marketing platforms
• Analytics and marketing tools
• Installation subcontractors and suppliers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Employee training on data protection practices
• Incident response procedures

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and our business needs.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.